For critical SCADA or PLC network outages, call our hotline at +91 958 2137840. For non-urgent issues, email info@wagneritconsulting.com. We also provide a dedicated portal for ticket submission and status tracking.
Direct line for SCADA and PLC control network support. Reach our engineers for fail-safe fiber optic ring configuration, industrial gateway hardening, or intrusion prevention system deployment.
98, Chandni Heights, Vikhroli
Office AddressMonday – Friday, 08:00 – 18:00 IST. Emergency on-call for critical infrastructure incidents available 24/7.
Dedicated escalation paths for SCADA and PLC network emergencies, with guaranteed response times and direct access to our engineering team.
For critical SCADA or PLC network outages, call our hotline at +91 958 2137840. For non-urgent issues, email info@wagneritconsulting.com. We also provide a dedicated portal for ticket submission and status tracking.
Our standard SLA guarantees initial response within 30 minutes for critical incidents (P1), 2 hours for high priority (P2), and 8 hours for standard requests. All SLAs apply during business hours (IST 08:00–20:00) with 24/7 coverage for P1 events.
If your issue is not resolved within the SLA window, request escalation by replying to your ticket with "ESCALATE" in the subject line. A senior engineer will be assigned within 15 minutes during business hours.
Yes, we offer secure VPN-based remote access for diagnostics and configuration changes. All sessions are logged and require prior authorization from your facility manager. On-site visits are arranged for hardware-level interventions.
Visit our FAQ section on the main site for step-by-step guides on fiber ring failover testing, gateway firmware updates, and IPS rule tuning. For custom queries, contact our support team directly.
Describe your SCADA or PLC environment, the specific threat you are addressing, and the outcome you need. Our engineers will review and respond within one business day.
Follow our engineering updates and security advisories across channels.
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